FAQs
1. What is Palletjack?
Palletjack.co is a platform designed to bridge the gap between shippers, freight brokers, carriers, and couriers. It enables seamless freight posting, contract posting, and collaboration across the logistics ecosystem, making operations efficient for all users.
2. Who can use Palletjack?
Palletjack: Freight & Contract Search is tailored for:
- Suppliers: Shipping Companies and Freight Brokerages needing to transport goods.
- Contractors: Logistics contractors, including Gig Drivers, Freight Agents, and DOT Regulated Carriers
3. How do I create an account?
Visit the Palletjack.co homepage, click Sign Up, and select your profile type (Supplier or Contractor). Fill out the registration form, verify your email, and log in to start using the platform.
4. What should I do if I forget my password?
Click the Forgot Password link on the login page, enter your registered email address, and follow the instructions to reset your password.
5. How do Suppliers post opportunities?
Users with a supplier account can log in, click Create a Post, and provide details like the load description, pickup and delivery locations, deadlines, and payment terms. All posts are subject to review, and will be listed after being successfully reviewed.
6. How do carriers search for opportunities?
Users with a contractor account can log in, go to the Search section, and use filters like location, load type, and pay range to find suitable opportunities.
7. Can brokers use the platform to facilitate contracts?
Yes, freight brokers (with active DOT & MC #) can use Palletjack to post available loads, contract opportunities, and trucks using a supplier account.
8. How can I edit my profile?
Go to Account Settings in the dashboard to update information such as your contact details, company name, resume, profile picture and other account details.
9. Can I change my subscription plan?
Yes, visit the Billing section in your account to view, upgrade, or downgrade your subscription plan. Options include Free Account, Starter, Premium, and Unlimited plans.
10. What should I do if I encounter a technical issue?
Visit the Support Center via the platform for troubleshooting tips, or email support at information@henryfreelancer.com for assistance.
Phone: (580) 730-3371
11. How can I report incorrect or inappropriate postings?
Contact the support team directly via email to report incorrect or inappropriate postings
12. How can carriers stand out when applying for contracts?
Maintain a clear, professional profile with up-to-date resume, filled-in account details, and relevant experience. Tailor your applications to the specific requirements of each posting.
You can also purchase a the "Blue Check" icon to become a Verified Supplier
13. What should shippers include in job postings to attract reliable carriers?
Provide detailed information, including accurate company contact information, load description, location details, deadlines, payment terms, and any specific requirements to ensure transparency.
14. How can brokers ensure successful connections between shippers and carriers?
Freight Brokers can facilitate clear communication, provide accurate and detailed load information, and actively manage postings and contracts to resolve potential issues quickly.
At Palletjack, our team regularly monitors this platform, user credentials, and posts to maintain a safe and secure experience for all users.